Terms of Service
Effective Date: 25/02/2026
Business: VAN DYK MEDIA
Legal Form: Sole Proprietor
Governing Law: Republic of South Africa
Jurisdiction: North West Province
1. Application of the Consumer Protection Act
These Terms are subject to the Consumer Protection Act 68 of 2008 where applicable. Nothing in these Terms limits any consumer rights that may not legally be limited under South African law.
2. Services
2.1 Google Business Profile Optimisation
- Profile creation
- Verification assistance
- Profile optimisation
This is a once-off service and excludes ongoing posting, review management, ranking guarantees, or ongoing optimisation.
Turnaround time is 48 hours after payment clears, required inputs are received, and administrative access is granted. Delays caused by Google verification or third-party systems are not grounds for cancellation or refund.
2.2 Google Ads Services
Once-Off Setup: Campaign creation and configuration.
Ongoing Management:
- Fixed monthly management fee
- Client pays ad spend directly to Google
- Client may pause campaigns at any time
- 30 days written notice required for termination
2.3 Digital Product
Google Business Optimisation Guide:
- Delivered digitally
- Non-transferable
- For purchaser use only
3. Payment Terms
- All services are payable upfront unless otherwise agreed in writing
- Payment methods: Card and EFT
- Work begins only after payment clears
- Ongoing services billed monthly in advance
- 30-day grace period before suspension for non-payment
4. Client Responsibilities
The client must provide accurate business information, logo, photos, and required administrative access.
Work will not begin or continue until all required inputs are provided.
If administrative access is revoked during a project, work stops immediately and no refund applies.
Client is responsible for removing administrative access upon completion.
5. Revisions
- One revision per service deliverable
- Up to 8 changes qualify as a revision
- Additional changes may incur additional fees
6. Ownership
Upon full payment, the client owns final deliverables. Vandyk Media retains the right to use completed work for marketing and portfolio purposes.
7. No Guarantee of Results
No guarantee is made regarding rankings, leads, revenue, ROI, or platform performance. Results depend on third-party platforms and market conditions.
8. Legal Compliance
The client is solely responsible for the accuracy and legality of all business information and advertisements.
9. Limitation of Liability
Liability is limited to the total amount paid for the specific service in dispute.
Vandyk Media is not liable for indirect damages, loss of profit, business interruption, data loss, or platform suspensions.
10. Indemnity
The client indemnifies Vandyk Media against claims arising from misleading information, unlawful advertising, regulatory non-compliance, trademark infringement, or content supplied by the client.
11. Force Majeure
No liability for delays or failures caused by platform bans, suspensions, algorithm changes, load shedding, hosting outages, civil unrest, or events beyond reasonable control.
12. Suspension for Non-Payment
If payment remains outstanding beyond 30 days, services may be suspended until payment is received.
13. Cancellation
Before Work Commences
Full refund available within 30 days of purchase.
After Work Commences
No refunds apply.
Ongoing Management
30 days written notice required. No refunds for current billing period.
14. Digital Product Refund Policy
30-day refund window. Refund allowed after download. Upon refund, license to use the product terminates immediately.
15. Dispute Resolution
Parties agree to attempt good-faith mediation first. If unresolved within 30 days, the dispute proceeds to binding arbitration administered by the Arbitration Foundation of Southern Africa. The decision is final and binding.
Governing law: Republic of South Africa. Seat of arbitration: North West Province.